Returns Policy

Return / Refund

Contact us to arrange for any returns.

  • A copy of the invoice will need to be included with the return.
  • There will be a 15% restocking fee assessed on returned parts.
  • Parts must be in condition to resell, in the original packaging (not torn, able to be resealed), with the part label, and part label on the original packaging undamaged.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical, airbag modules and components, and fuel related parts are not returnable. Please obtain professional diagnosis of your vehicle to be certain an electrical, airbag module or components, or fuel related part is what is needed for the repair.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 calendar days of receipt or notification that parts are ready for pickup.
  • Return shipping cost is paid for by the buyer. Only exception in which we will cover the return cost is if the VIN was supplied with the order and we did not verify part application.
  • Original shipping cost is non-refundable.
  • All touch-up paint is non-returnable.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

Core Return Policy

All cores must be:

  • Assembled.
  • Clean (no leaking fluids, covered in grease, etc).
  • Complete (no missing brackets, etc).
  • Undamaged.
  • OEM Infiniti.
  • Identical to the part purchased (i.e. non-sport caliper cores cannot be accepted if sport calipers were purchased).
  • In their original packaging with the package and part label undamaged (we must be able to scan the bar code on the part label as well as read the part number).
  • Buyer is responsible for return shipping costs. 
  • Core charges on instrument clusters are not actual core charges. They are the required amount needed for programming the cluster and are nonrefundable. Please do not send instrument cluster cores back to us.